Managing an online business requires wit and flexibility in line with the ever-changing technological landscape. To maximize customer interaction, improve brand delivery and excite more customers, witty business people today integrate ChatBots on their websites and social platforms to seamlessly hand over website visitors to their customer service and sales executives, or manage bookings and lead generation for them automatically, 24/7.

What are Chatbots?

Chatbots are computer programs that simulate and process written conversations, which allow customers to chat with the bots as if they were interacting with human representatives. Some ChatBots are developed to respond to simple one-line interactions. In contrast, others are programmed to handle multiple levels of interactions, and the more they collect and process information, the better they become at delivering accurate responses. Have you ever navigated to a website and received an automatic “hello, how can I be of assistance?” message? Well, the chances are that you have interacted with a Chatbot.


Chatbots can be classified into two groups, depending on functionality:

Declarative Chatbots

These are developed programs that perform only one preferred function. These ChatBots are programmed to respond to simple inquiries from users in a highly specific and interactive way. They can handle common questions about business hours and questions that don’t involve multiple variables. Depending on the vendor, these ChatBots cost $60 per hour to build on platforms such as NativeChat.

Predictive Chatbots

These ChatBots are more sophisticated, expensive to develop and perform more advanced tasks than declarative ChatBots. Predictive ChatBots can decipher and provide accurate responses or answers in a deeper context. They provide personalized feedback based on user profiles and behavior when online. Advanced data-driven ChatBots can also interlink several ChatBots under one umbrella to pull information and then collate to deliver a requested task. Some companies, such as Cubix, will develop this type of ChatBots for your business at competitive rates, typically from 3,000 dollars, depending on the features.

Importance of Chatbots

  • Chatbots enable businesses to customize, personalize, be proactive and increase the bottom line at the same time.
  • Customer engagements at any time globally on websites are made efficient by ChatBots.
  • ChatBots boost operational costs for businesses, lowering expenditure while offering convenience and value-added service.

Common uses of Chatbots

  • Management of incoming customer communication.
  • They can help automate IT processes, thus improving IT service management. Performance of customer service tasks such as booking flights and checking into hotels.