There is no doubt that people have many decisions to make when it comes time to choose a new smartphone. Many technology fans were thrilled to hear that tech giant Google was entering the smartphone world with a device of their own. Unfortunately, certain individuals eagerly awaiting their new Google Pixel have been the recipients of a major surprise. Here is more information concerning the “No Valid OS” error that many are seeing after starting up a Google Pixel XL 2.

The Google Pixel XL 2 certainly offers many great features for users. One major selling point of this new smartphone is its seamless integration with Google Photos. People using the Google Pixel XL 2 don’t have to worry about keeping pictures and video only stored to their respective devices. In addition, the integration of Google’s search feature looks to make finding information on a smartphone easier than ever before. The superior video and picture quality of the Google Pixel have been major selling points for tech-savvy smartphone owners. However, the launch of the Google Pixel XL 2 has not been without several major setbacks.

CNBC reports that certain users are receiving Google Pixel 2 XL smartphones that don’t come pre-installed with the Android operating system. It’s important to note that, without an operating system, these phones are basically non-operable. Luckily, it appears that this new operating system issue only affects the XL models of the Google Pixel, not the smaller edition. Other issues causing problems for Google Pixel users include screen burn and the phones making certain high-pitched noises. Current reports state that Google is aware of the issue and working to correct it.

To summarize, there has been a recent wave of Google Pixel 2 XL phones that are arriving without a pre-installed operating system. Customers who have received the affected phones receive an error message reporting that no valid operating system can be found. Many have felt frustrated due to the fact that not having an operating system has made their phones impossible to properly use. Google is currently working to fix this recent operating system problem. It’s important to note that only the XL edition of the Google Pixel 2 is having problems with a lack of a pre-installed operating system.